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Touchpoint Solutions | ||
US-PA, Inside Sales Representative - Langhorne, PA tou014932-MZ | ||
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Position Summary: The
Specialty Inside Sales Representative (Specialty ISR) is responsible for
engaging health care professionals (HCPs) in telephone conversations to promote
assigned client product(s), maximize the product(s) selling potential and meet
program and Client objectives. The Specialty ISR achieves this by developing
and maintaining relationships with HCPs and by educating them about product
features, benefits, safety profile and approved indications to ensure
appropriate patient use. The Specialty ISR utilizes approved tools for product
and program promotion and maintains a competent level of product, program and
customer activity knowledge.
Essential
Duties/Responsibilities:
Manage daily sales call activity according to defined
expectations, with the purpose of influencing customers and increasing product
sales. o On behalf of Client, promote
Client's product(s) via outbound telephone calls by engaging assigned HCP
targets in in-depth program discussions to attain
individual, territory and company goals for sales, market share, etc. o
Respond
to inbound calls from HCPs to address their questions regarding product(s), if
required by the program. o
Profile
and manage targeted list of HCPs and provide value-added benefits to grow
product volume. o
Create
and implement business plans to achieve territory and business sales goals. o
Maintain
call productivity and metrics that are required by program. Effectively and persuasively communicate with customers using
effective selling, listening and negotiation skills, proper terminology and
approved messaging. Maintain thorough knowledge of Client product(s) and program. Verify and complete required data entry in CRM systems, such as
details of the target s responses and any follow-through actions. Listen and respond appropriately to customer needs and questions. Communicate with the National Sales Director, District Manager, Player
Coach, team members and internal stake holders on project s progress, as
required. Create and maintain a positive impression with client and client s
customers. Prepare reports for management as needed. Fully comply with all laws, regulations, ours and the Client
company s Policies, Code of Conduct, all privacy and data guidelines and
relevant state and federal laws and regulations. Participate in teleconference and live (when required) National,
regional and district meetings and training sessions and represent client at
National and/or local conventions when applicable. Complete other projects as assigned by the manager.
Key Working relationships: Report to National Sales Director, District Sales Manager or
Player Coach Work closely with other team members assigned to the program,
Client leadership, field colleaques and support teams from various departments. Maintain a positive working relationship with customers and client
contacts.
Education and Experience: Required: BA/BS degree required 3+ years of demonstrated business to business or pharmaceutical
sales experience, particularly in Respiratory therapeutic area. Knowledge and expertise in Respiratory therapeutic area and
relevant medical conditions, particularly COPD.
Preferred: Pharmaceutical
sales highly preferred Contact
Center or Inside Sales experience preferred
Knowledge, Skills and
Abilities: Excellent verbal, written and interpersonal communication skills. Clear, articulate and grammatically sound speech and professional
phone manner. Strong focus on providing customers with superior support and
service. Ability to learn, understand and communicate complex information
over the telephone. Strong rapport building skills and active listening skills. Excellent selling, closing, persuasion and presentation skills. Ability to display high-levels of initiative, effort and
commitment successfully complete projects and assignments. Ability
to comprehend and communicate complex technical/medical terminology and to
maintain the required technical expertise including competitive product
knowledge. Must be self-motivated and disciplined. Good organizational and planning skills, strong attention to
detail and accuracy. Ability to work independently and as a team member. Flexibility and ability to handle multiple tasks simultaneously. Must be able to deal with people at all levels inside and outside
of the company. Demonstrated technical aptitude and working proficiency in
Microsoft Word, Excel, and Outlook and CRM systems (e.g. Salesforce) Must be able to successfully complete client training and meet
training expectations in order to proceed to servicing client s customers within the parameters of
the program.
ABOUT US A true partner to global
healthcare companies, Amplity Health builds transformational solutions by
challenging boundaries and the status quo. Amplity Health has the expertise,
infrastructure, and insights to help clients overcome any healthcare
commercialization hurdle. With wide-ranging capabilities such as patient
identification solutions, multichannel messaging, inside sales and service
resourcing, field sales, campaign planning and execution, and more, we have
what it takes to maximize commercialization efforts and set strategies up for
success.
Partnership. Amplified.
OUR CULTURE When
you join Amplity Health, you have the opportunity to work with and learn from
leaders in the health care industry. Our commitment to a team-oriented
culture and value-based leadership model provides an environment where our
employees can work to their full potential.
All opportunities with offer competitive compensation including a comprehensive
medical benefits package, 401-k benefits, and the opportunity to grow
with us. A
goal of ours is to continuously drive innovation through our people by creating
an open, respectful, inclusive and trustworthy work environment. We encourage and support equal employment
opportunities for all associates and applicants for employment without regard
to race, color, creed, religion, age, sex, sexual orientation, gender, gender
identity, gender expression, national origin, ancestry, citizenship status,
marital status, medical condition as defined by applicable state law, genetic
information, disability, military service and veteran status, pregnancy,
childbirth and related medical conditions, or any other characteristic
protected by applicable federal, state, or local laws and ordinances.
Employment decisions are evaluated based on an individual's skills, knowledge,
abilities, job performance and other qualifications. We do not condone or
tolerate an atmosphere of intimidation or harassment.
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Please visit our website at touchpointsolutions.com |