Are you looking for a patient-focused, innovation-driven company that will inspire you and empower you to shine? Join us as a Director, Field Operations in our Lexington, MA office.
At Takeda, we are transforming the pharmaceutical industry through our R&D-driven market leadership and being a values-led company. To do this, we empower our people to realize their potential through life-changing work. Certified as a Global Top Employer, we offer stimulating careers, encourage innovation, and strive for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our global teams are united by an unwavering commitment to deliver Better Health and a Brighter Futureto people around the world.
Here, you will be a vital contributor to our inspiring, bold mission.
As a Director, Field Operations working on the Commercial Operations team, you will be empowered to ensure operational activities supporting customer engagement tools and processes are accomplished accurately and in accordance with the timing needs of the Sales Force. In this role, you will contribute to Takeda s mission by evaluating effectiveness of existing systems, vendors, and processes and Incentive Compensation (IC) plan design to enable Business Unit (BU) leadership to take action in order to drive operational excellence, allocate resources and maximize overall profitability of the sales force. A typical day will include:
Engagement and collaboration with the various BU s at Takeda as well as field personnel to develop feedback and insights to identify unmet needs and help improve performance. Ability to work across functions to develop efficient and effective solutions which balance the needs and resources of the business unit is critical. Person in role must be innovative in evaluating sales force alignments, incentives, call planning, product opportunities and product lifecycle to propose efficient operating models that deliver results and achieve BU financial goals. Role is expected to bring a fresh perspective on incentives, targeting, and alignments.
This role requires a deep understanding of market forces, competitive dynamics, and industry trends to proactively identify opportunities to guide resource allocation and field deployment decisions. Person in role must continue to partner with internal business stakeholders to look beyond the immediate needs and anticipate mid and long-term deployment needs that can have an impact on business decisions.
The Director, Field Operations must also understand the linkage of incentivized behaviors to top line financial results. This role will be expected to create customized solutions to differentiate the behaviors of Takeda s salesforce from the competition.
Finally, the Director must be able to govern well-controlled and documented processes for territory alignments and call planning, ensuring adherence to regulatory and compliance policies/standards (CIA/IROs). Furthermore, individual must be able to discuss related topics with IROs, etc. and ensure readiness for reporting and mock audits.
% of Time Job Function and Description
60% Actively partnering to drive a strategic approach to call plan activities. Ensure proper documentation and control of processes. Ensure CIA adherence for activities and preparation for compliance reporting and mock audits.
15% Coordination with US Sales Deployment and COE departments to implement call plans, IC, reporting and tracking procedures.
25% Serve on multi-disciplinary teams to integrate US Commercial Effectiveness best practices across departments. Create awareness of market forces, competitive dynamics, and industry trends relating to alignment models, incentive compensations strategies and targeting methodologies that reflect the evolving stakeholder landscape.
Education and Experience Requirements
A Bachelor s degree in Business Management, Marketing or related subject is preferred
6-8 years Sales Operations experience.
Experience in design and interpretation of call planning and alignment management
Strong interpersonal skills and stakeholder management
Strong analytical and statistical skills
Ability to present analytical results to internal clients up to the executive level
Experience working with IROs and/or Internal Audit teams to evaluate call planning and IC processes.
Experience in the pharmaceutical or biotech industry preferred.
Key Skills, Abilities, and Competencies
The role will require the business acumen and industry experience to develop recommendations for senior executives, perform effective project management and develop meaningful partnerships with the Business Units sales and marketing teams.
Experience dealing with various interrelated, interdependent systems. Experience leveraging systems for process enablement and to provide compliance solutions. Demonstrated ability to provide high level influence without formal authority.
Builds a Collaborative Culture
Builds and models a culture of questioning and constructive challenge to foster openness and candid dialogue
Listens to and carefully considers others perspectives
Acts with an understanding and sensitivity to others locally and globally, internally and externally
Leads with Strategic Agility
Moves easily between addressing current needs and planning for the future with informed insight
Considers marketplace and economic forces and trends in making sound business decisions
Anticipates and proactively addresses the conflict and ambiguity inherent in change
Quickly focuses on the critical issues while prioritizing current work
Develops Organizational Capability
Considers and addresses business and development needs both locally and globally
Generates breakthrough solutions
Draws on unexpected or seemingly unrelated ways of thinking
Operates from a framework of possibility
Complexity and Problem Solving
Will provide recommendations based on solid analysis of data and insight generation.
Internal and External Contacts
Highly collaborative and influential role interacting with management and stakeholders from the BU s and International Regional Leaders, Sales Heads, Global Commercial Operations peers etc.
Other Job Requirements
20% Travel as required supporting Takeda s current & emerging footprint. Duties will sometimes call for early or late meetings and/or attendance to meetings on holidays and weekends.
Notice to Employment / Recruitment Agents:
Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Shire, a wholly-owned subsidiary of Takeda s Talent Acquisition department. Any agency candidate submission may only be submitted to positions opened to the agency through the specific Agency Portal. Shire, a wholly-owned subsidiary of Takeda will only pay a fee for candidates submitted or presented where there is a fully executed contract in place between the Employment / Recruitment agents and Shire, a wholly-owned subsidiary of Takeda and only if the candidate is submitted via the Agency Portal. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed contract or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.
Equal Employment Opportunity
Shire, a wholly-owned subsidiary of Takeda, is an Equal Opportunity Employer committed to a diverse workforce. Shire, a wholly-owned subsidiary of Takeda, will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, national origin, ancestry, age, sexual orientation, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law.
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Shire, a wholly-owned subsidiary of Takeda, is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call 484-595-8400 and let us know the nature of your request and your contact information.