Posted to MedZilla on 7/23/2019

Takeda Pharmaceuticals

US-PA, Hire to Retire Associate SR0034847-MZ


Primary Duties:

Takeda Business Services (TBS), responsible for the delivery of essential transactional business services within Takeda. The immediate near-term scope for Corporate Business Services includes core processes - Procure-to-Pay, Invoice-to-Cash, Record-to-Report and Hire-to-Retire.

This position creates a positive, productive experience for managers and HR Business Partners who seek assistance on a broad range of matters pertaining to HR Transactions. Projects confidence, professionalism and genuine concern for matters brought forward by team members and follows through to ensure that each and every case is resolved.

An H2R Associate provides support services with a high degree of customer satisfaction, expertise, and timeliness. This includes evaluating the employee issue, quickly interpreting the situation, determining the appropriate resolution, transaction and/or escalation, and communicating the resolution and/or escalation to manager or HR Business Partner.

H2R is responsible responsible for administration of HR related queries and execution of HR transactions. The team receives activity through Workday (HR System), case management, automatic downstream system notifications, and phone calls while serving as a central point of contact and/or support for HR transaction queries globally.



  • Initiates and/or approves HR transactions received via multiple channels such as Workday or case management system
  • Uses systems to document and escalate as needed following the appropriate processes
  • Identifies and researches incoming queries from managers, and HR Business Partners
  • Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs
  • Understands and utilizes HR systems including Workday and the Employee Portal including Self Service and Case Management
  • Performs duties according to service level agreements
  • Conducts recurring meetings with HR Business Partners & other key stakeholders/partners


  • Educates clients of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed
  • Ensures that documentation and requests meet the policy for each process
  • Actively contributes to delivering, maintaining and improving Corporate Services, procedures and processes to increase employee satisfaction, driving performance and achieving results.


  • Performs other related duties and assignments as required as assigned by lead, supervisor or manager.

Education and Experience Requirements:


  • Bachelor s degree and a minimum of 2 years of equivalent HR experience
  • At least one year experience in customer services, data entry or related field


  • Workday or other HRIS experience
  • Experience in an HR Service Center
  • Salesforce or other case management system

Key Skills, Abilities, and Competencies:

  • Advanced oral and written communication skills to interact with Global managers, and International HR Business Partners
  • Confident approach to building Global partnerships
  • Excellent problem solving skills and strong customer service skills
  • Strong organizational skills for tracking and documenting
  • Attention to detail
  • Ability to work both independently and in teams
  • Ability to meet or exceed established service level expectations
  • Proficient in Microsoft Office applications
  • Strong Excel skills
  • Must be able to work on more than one issue simultaneously and prioritize urgency of requests


Internal and External Contacts:

  • HR Business Partners
  • Employee Relations
  • Finance
  • Total Rewards
    • Compensation
    • Benefits
    • Equity
  • Payroll
  • HRIS
  • Talent Acquisition
  • Legal
  • HR Service Delivery
  • Managers
  • Employees

Notice to Employment / Recruitment Agents:

Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Shire, a wholly-owned subsidiary of Takeda s Talent Acquisition department. Any agency candidate submission may only be submitted to positions opened to the agency through the specific Agency Portal. Shire, a wholly-owned subsidiary of Takeda will only pay a fee for candidates submitted or presented where there is a fully executed contract in place between the Employment / Recruitment agents and Shire, a wholly-owned subsidiary of Takeda and only if the candidate is submitted via the Agency Portal. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed contract or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.

Equal Employment Opportunity

Shire, a wholly-owned subsidiary of Takeda, is an Equal Opportunity Employer committed to a diverse workforce. Shire, a wholly-owned subsidiary of Takeda, will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, national origin, ancestry, age, sexual orientation, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law.

EEO is the Law -

EEO is the Law Supplement -

Pay Transparency Policy -

Reasonable Accommodations

Shire, a wholly-owned subsidiary of Takeda, is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call 484-595-8400 and let us know the nature of your request and your contact information.

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  considered, please do so. Applications for all positions are subject to each employer's specific requirements.