Reports to Global Head of Pharmaceutical Sciences Systems.
Partners with IT business partner leads serving scientific business functions (and business personnel within those functions) to drive lab operating model efficiencies, standards, and innovative methods.
Works with IT functional service teams (e.g., Research, Pharm Sci) to ensure collaboration on application changes and new systems deployment happening outside the lab.
Partners with infrastructure services to ensure holistic support of the lab computing environment.
Leads the global Lab Computing Services organization for R&D and Vaccines SBU. Responsible for strategic direction and vision, long-term planning, objective setting, and service execution for the organization and supported technologies.
Manages implementation of major upgrades across the R&D and SBU lab enterprise; develops and maintains ITIL-like methodology for the lab and measures performance; ensures backup/recovery, security, configuration management, and apt help desk support. Works closely with business and IT Quality functions to maintain GxP compliance and perform validations.
Effectively balances the unique needs of lab functions in general, and specific local needs of various scientific business areas and therapeutic focus with the corporate objective to globalize and standardize technologies and processes.
Manages and develops teams within area of responsibility. Accountable for the integrity of key human resource processes including career development, salary reviews, sourcing approach and performance management.
Manages and monitors the budget from planning to control. Accountable for performance against financial parameters and monitoring and reporting on budgetary aspects within own area to assure alignment with business objectives.
Identifies avenues for continuous improvement for services within scope of responsibility, including new approaches and processes that would contribute both to improvements within department and to business growth/efficiency in the wider organization.
Develops and manages key relationships across a broad sphere of influence in a matrix organization. Manages the overall relationship between IT business partners, scientific business areas and IT Business Solution Services that support the functional business areas. Interacts with managers in these areas on a regular basis to understand high-level requirements, address issues, manage expectations and review status.
Collaborates with global IS/IT infrastructure and security organizations.
Partners with Procurement and builds/maintains relationships with vendors to ensure purchases/upgrades support optimal standardization and life cycle management.
Maintains in-depth working knowledge of scientific business functions and technology and remains current with emerging industry trends through active monitoring of the market and networking with industry peers.
Manages the technology requirements of new lab builds, lab moves and site consolidations.
Manages strategic communications around lab computing services, processes, technology and performance.