you looking for a patient-focused company that will inspire you and support
your career? If so, be empowered to take charge of your future at Takeda. Join
us as an Associate Director of Patient
Service Operations in our Deerfield,
IL office. Here, everyone matters and you will be a vital contributor to
our inspiring, bold mission. As an Associate
Director of Patient Service Operations working on the Specialty Business Unit team, you will
be empowered to enhance the lives of
our patients and experiences of our providers and patients alike. A
typical day will include:
- Managing Takeda s patient services
operations and guiding the operational design, implementation and management of
these services across specialty brands, including but not limited to the
following: Nurse Care program, patient peer-to-peer programming, patient
database maintenance and management, and other patient services related support
- The Associate Director of Patient
Service Operations will lead the development of an integrated patient services
platform with full accountability for program operations (including P&L),
external partner relationship, and case management functions.
- The AD of Patient Service Operations
also serves as Takeda s Subject Matter Expert (SME) for an integrated patient
services platform, working cross-functionally with members of Marketing, Sales
Leadership, Sales Operations, Legal, Training, Medical and Scientific Affairs
and Regulatory, along with relevant external customers and stakeholders.
- Responsibility for the ongoing
management of current and future patient services with a focus on operational
excellence in support of patient and brand objectives.
- Create and oversee patient service
operations including: management of staffing, rules of engagement, SOWs, SOPs,
and exception processes.
- Develop metrics to track and assess
performance against strategies and goals.
- Primary Takeda contact for patient services
interactions and communications with and between vendors(s) and key internal
stakeholders; responsible for providing organizational updates related to
patient services and support service programs.
- Responsible for developing and
maintaining a solid understanding of areas related to patient services
including HIPAA compliance, patient privacy/permission, and optimal patient
interactions and establishing themselves as Takeda s SME for patient services.
- Responsible for building effective
working relationships with internal colleagues across various departments
within Takeda including Marketing, Managed Markets, Sales, Medical and
Scientific Affairs, Specialty Operations, Training, Compliance and Legal regarding
all patient services and support service related programs.
- Develop strategic recommendations and
implementation plans for future Takeda patient services programs that achieve
brand specific patient access objectives and KPIs at launch and throughout the
- Support the annual brand planning
process with data driven patient services insights.
EDUCATION, BEHAVIORAL COMPETENCIES AND
- B.A. or B.S. accompanied by 7+ years of
health care industry experience, pharmaceutical experience desirable.
- Graduate degree or advanced training in
business or related field preferred.
- 3+ years of patients services operations
for a buy and bill product.
- Manage complex projects, think
strategically and understand details.
- Ability to partner, build relationships
and influence decision making within multi-disciplinary teams both internally
to Takeda and externally across the pharmaceutical industry.
- Familiarity with Buy and Bill
- Extensive understanding of the
pharmaceutical industry and the competitive environment.
- This position requires demonstrated
success in managing, relationships and operations in a pharmaceutical
- Willingness to travel to various
meetings or client sites, including overnight trips.
- Requires approximately 30% travel.
WHAT TAKEDA CAN OFFER YOU:
- 401(k) with company
match and Annual Retirement Contribution Plan
reimbursement Company match of charitable contributions
- Health &
Wellness programs including onsite flu shots and health screenings
- Generous time off
for vacation and the option to purchase additional vacation days
- Community Outreach Programs
Empowering Our People to Shine
Learn more at takedajobs.com.
Takeda is an EEO
employer of minorities, women, disabled, protected veterans, and considers
qualified applicants with criminal histories in accordance with applicable
laws. For more information, visit
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